Operations Leadership & Advisory

Thirty years on the floor.
Now built for yours.

Mike Mann helps hospitality, F&B, and entertainment operators fix what's broken and scale what's working — the same Gold Standard playbook that took a golf company from 28 venues to 101.

Start a conversation See the track record
ORDER  #MANNMADE ● TRACK RECORD, VERIFIED
101
Venues scaled from 28, Topgolf
$1.7B
Annual revenue under operations
75+
Units run across five states, Chili's
30+
Years in hospitality operations
What I do

Advisory for operators who need it fixed, not studied.

Engagements are built around the problem, not a fixed retainer. Most work falls into one of four lanes.

01 / FRACTIONAL & INTERIM
Fractional COO Leadership
Hands-on operating leadership for multi-unit hospitality and entertainment businesses that need senior judgment now, not after a six-month search.
02 / TURNAROUND
Gold Standard Operating Systems
The same operating framework built at Chili's and scaled at Topgolf: standardize the floor, fix the P&L, rebuild the culture that holds it together.
03 / GOVERNANCE
Board & Advisory Services
Operating-partner perspective for boards and ownership groups evaluating growth, restructuring, or a leadership transition.
04 / GROWTH
Franchise & Multi-Unit Ops
Playbooks for franchisees and operators scaling unit count without losing consistency, guest experience, or margin.
Track record

Three companies, one operating philosophy.

2017 — 2026
Topgolf
SVP, Global Operations
Scaled operations from 28 to 101 venues and $1.7B in revenue, reaching $220M in EBITDA with the company's first cash-flow-positive year in 2022. Built the technology and operating stack around Toast, HotSchedules, Tableau, and Ziosk.
1991 — 2017
Chili's / Brinker International
VP, Operations
Ran 75+ units across five states and $280M in revenue. Created the "Gold Standard" turnaround model, later adopted brand-wide across the organization.
1986 — 1991
Busch Entertainment / SeaWorld Florida
Early Career, Food & Beverage
Cut his teeth in theme park F&B operations, the start of a career built on high-volume, guest-facing execution.
The Gold Standard

"Operations is not a department. It's the sum of every decision made on the floor, multiplied by every shift, every day. Fix the standard and the results follow."

— The operating philosophy behind every engagement
Approach

P&L discipline. Floor-level execution. No slide decks required.

Mike Mann built his career inside the operations, not above them: leading turnarounds unit by unit at Chili's, then scaling Topgolf's global footprint nearly fourfold while protecting culture and guest experience. He also serves as a Board Director for the Delta Tau Delta Educational Foundation, work that keeps his governance instincts sharp outside of hospitality.

Every engagement starts on the floor, with the people running shifts and the numbers that show whether the standard is holding. Strategy comes second.

Ready to raise the standard?

Whether it's a fractional leadership need, a board seat, or a turnaround that needs a hands-on operator, let's talk.

Email
mike@mannmadeadvisory.com
LinkedIn
/in/michaelrmann
#MannMade #NeverCoast